Ankenævnet for Feriehusudlejning

Overview

Information on fees

To have an appeal dealt with by the Appeals Board, the lessee must pay a fee of DKK 300 and DKK 40 for appeals from abroad. The fee shall be refunded to the lessee if the latter's appeal is fully or partially upheld or if the case is dismissed as unsuitable to be heard.

A letting agency must pay a sum to have the case dealt with if

1) the lessee's appeal is upheld, or

2) the case is settled, such that the lessee's appeal is upheld, or

3) The letting agency's offer in the proceedings is confirmed by the Appeals Board.

Point 2. For letting agencies that contribute regularly to the operation of the Appeals Board through membership of the Association of Danish Holiday House Letters, the amount referred to in point 1, no 1 is DKK 2 500 and the amount referred to in point 1, no 2 and 3 is DKK 1 250.

Point 3. For letting agencies that do not contribute regularly to the operation of the Appeals Board through membership of the Association of Danish Holiday House Letters, the amount referred to in point 1, no 1 is DKK 8 000 and the amount referred to in point 1, no 2 and 3 is DKK 4 000.

Point 4. The amount referred to in points 1‑3 is set as a default amount that is notified to the letting agency when the case is opened.

Point 5. The Appeals Board's costs are covered by the fees paid by the complainant and agencies, cf. § 26 as well as point 2 and 3 and also by the annual contribution from the Association of Danish Holiday House Letters. Any shortfalls shall be covered by the Association of Danish Holiday House Letters.

The entity is competent for disputes in the following sectors

• Leisure Services
• Hotels and other holiday accommodation

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Fixed fee

Language(s) of the procedure

• Danish

The procedure is done

• in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body