Ankenævnet for Energiområdet

Overview

Information on fees

To have a case dealt with by the Appeals Board, the consumer must pay a fee of DKK 160.
Point 2. The fee shall be refunded to the consumer if the latter's appeal is upheld or if the case is dismissed as unsuitable to be heard. If a case is dismissed as lying outside the remit of the Appeals Board, any appeal fee paid shall be refunded to the payer.

An energy company must pay a sum to the Appeals Board to cover the Board's costs of dealing with the case if
1) the consumer's appeal is upheld, or
2) the case is settled through the action of the secretariat.

1. The standard amount mentioned in § 26, point 1, incl. VAT, is
a) in accordance with no 1 a sum of DKK 8 500, and
b) in accordance with no 2 a sum of DKK 3 800.
2. Under § 26, point 4, the Appeals Board may charge a fee for special expeditions for late payments (late fee) of DKK 85 for each expedition.
3. For the transfer of unpaid case costs to the Danish Competition and Consumer Authority for the implementation of distraint under § 17, point 4 of the Consumer Complaints Act, a collection fee of DKK 100 is charged.
4. Unpaid debts shall also accrue interest in accordance with the regulations on interest and the interest rate.

The entity is competent for disputes in the following sectors

• Energy and Water
• Electricity
• Gas
• Other energy sources

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Fixed fee

Language(s) of the procedure

• Danish

The procedure is done

• in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body