Ankenævnet for Bus, Tog og Metro

Overview

Information on fees

It costs DKK 160 to appeal. If the disputed amount is less than DKK 160, the appeal fee is DKK 80.

The fee will be refunded if the consumer's appeal is fully or partially upheld, or if the appeal is withdrawn before being dealt with by the Appeals Board, if the case is settled before being dealt with by the Appeals Board, or if the Appeals Board is unable to deal with the appeal.

§ 26. When lodging appeals with the Appeals Board, a fee must be paid for each appeal. The amount of the fee corresponds to the equivalent fee for appeals lodged with the Consumer Appeals Board; the current appeal fee can be found in annex A to these statutes. Point 2. If the consumer's claim involves an amount that is less than the appeal fee mentioned in point 1, 50% of the appeal fee is charged per appeal; the current reduced appeal fee can be found in annex A to these statutes. Point 3. The appeal fee willbe refunded to the complainant if the appeal is withdrawn before being deal with by the Appeals Board, the Appeals Board fully or partially upholds the appeal, the case is settled before being dealt with by the Appeals Board, or the Appeals Board is unable to deal with the appeal.

§ 27. The transport companies mentioned in § 1 and transport companies that endorse the handling of appeals by the Appeals Board shall pay the costs associated with the activities of the Appeals Board, including the cost of fees to the Consumers' Council. The financing consists of core funding supplemented with funding per case, cf. point 2. At the time of the establishment of the Appeals Board, the core funding consists of DKK 750 000 incl. VAT. The core funding is adjusted annually through the budgets/accounts, and the currently agreed core funding can be found in annex A to these statutes.

Point 2. Transport companies as mentioned in point 1 pay a fee for the handling of a case; however, see annex A, I on expenses according to which a fee is not paid for a case that is closed by the secretariat. If an appeal is upheld by the Appeals Board, or if the appeal is essentially settled by the Appeals Board in favour of the complainant, the company shall pay a fee that amounts to DKK 10 000 incl. VAT per case at the time of the establishment of the Appeals Board. The fee is adjusted annually, and the current fee can be found in annex A to these statutes.

Point 3. Transport companies not affiliated to the Appeals Board contribute to the funding of the Appeals Board by paying a fee for cases where the appeal is upheld by the Appeals Board, or where the appeal is essentially settled by the Appeals Board in favour of the complainant. The fee is determined by the average costs of the proceedings; at the time of the establishment of the Appeals Board, this fee is DKK 12 500 incl. VAT per case. The fee is adjusted annually, and the current fee can be found in annex A to these statutes.

Point 4. Where the secretariat forwards an appeal for an opinion from the transport company, the transport company will be advised both that if the case is settled or the Appeals Board hands down a ruling, it will be billed for the proceedings before the Appeals Board, and what the amount involved is.

The entity is competent for disputes in the following sectors

• Transport services
• Tram, bus, metro and underground
• Railways

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Variable fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• Danish

The procedure is done

• in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body