Ankenævn for biler

Overview

Information on fees

The consumer shall pay an appeal fee of DKK 400 for the case to be processed. The fee shall be refunded to the consumer if the consumer’s appeal is successful, if the case is reconciled in favour of the consumer or if the appeal is dismissed in accordance with section 16 of the Act on Consumer Complaints.

A trader shall pay a fee for the case to be processed if

1) the consumer’s appeal is successful, or

2) the case is reconciled in favour of the consumer.

The sum shall amount to DKK 19 000 excl. VAT for No 1 and DKK 6 000 for No 2 for traders who are not members of the Board’s founding organisations.

If the appeal is reconciled in favour of the consumer, the trader shall pay the actual costs for obtaining the necessary expert opinions.

For traders who are not members of the founding organisations, the sum shall amount to min. DKK 1 500 excl. VAT and max. DKK 8 000 excl. VAT

The entity is competent for disputes in the following sectors

• Consumer Goods
• New cars
• Second-hand cars
• General Consumer Services
• Maintenance and repair of vehicles and other transport

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Variable fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• Danish

The procedure is done

• in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body