Overview
- Info Fees
-Up to EUR 5 000: EUR 10 for the consumer and EUR 30 for the trader
-From 5 000 to 15 000: EUR 20 for the consumer and EUR 40 for the trader
-From 15 001 to 50 000: EUR 40 for the consumer and EUR 80 for the trader
-Over 50 000: EUR 60 for the consumer and EUR 120 for the trader
- The entity is competent for disputes in the following sectors
- Other
- Other (Includes both goods and services)
- Entity accepts complaints against traders located in other countries
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czechia
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Iceland
- Ireland
- Italy
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- Fees to be paid by the consumer
- Yes
- Type of fee for the consumer
- Variable fee
- Fees to be paid by the trader
- Yes
- Type of fee for the trader
- Variable fee
- Language(s) of the procedure
- English
- Italian
- Language(s) in which the complaint can be submitted
- English
- Italian
- The procedure is done
- in writing
- orally
- Outcome of the procedure
- Binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The value of the claim is below or above the required threshold
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
- Dealing with the dispute will seriously affect the functioning of the dispute resolution body
Contact
- Website
- http://www.alamconciliazione.it
- infoalamconciliazione
gmail [dot] com - Phone number
- 082521940
- Fax number
- 082521940
- Postal address
Via Nicola Wladimiro Testa 18
83100 Avellino
Italy