A.D.R. Pro Gest Italia S.r.l.

Overview

Info Fees

To be paid by the consumer:  

-For disputes with a value of up to EUR 50 000
EUR 30 including VAT (50% to be paid at the time of submission of the application and the other 50% for the continuation of the procedure).
-For disputes with a value of more than EUR 50 000
EUR 60 including VAT (50% to be paid at the time of submission of the application and the other 50% for the continuation of the procedure). The fees include all charges relating to the ADR procedure, except for notification costs.

To be paid by the trader:   

-For disputes with a value of up to EUR 50 000
EUR 100 plus VAT
-For disputes with a value of more than EUR 50 000
EUR 160 plus VAT

The entity is competent for disputes in the following sectors

• Energy and Water
• Water
• Electricity
• Gas

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Variable fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• English
• Italian

Language(s) in which the complaint can be submitted

• English
• Italian

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body