ACCADEMIADR

Overview

Info Fees

For consumers:
-EUR 10 + VAT (for remote proceedings)
-EUR 30 + VAT (for in-house proceedings)

For professionals:
-EUR 30 + VAT ≤ EUR 5 000
-EUR 90 + VAT from EUR 5 000 to EUR 25 000
-EUR 120 + VAT > EUR 25 000

The entity is competent for disputes in the following sectors

• Energy and Water
• Water
• Electricity
• Gas

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Variable fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• English
• French
• German
• Italian

Language(s) in which the complaint can be submitted

• English
• French
• German
• Italian

The procedure is done

• in writing
• orally

Outcome of the procedure

• Binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body